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“Other businesses could learn a lot from Aurora and the YES team. I’ve never had a company assist or apply credit or help me the way they have. They really make a huge difference in people’s lives.”
-Stephen, YES incentive program recipient
The Your Energy Support (YES) program is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
Our friendly team (pictured) is based in Hobart and can help you get back on track.
YES stands for ‘Your Energy Support’, and our YES team will give you the support you need, when you need it most. YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
YES can help you with:
Meet the team
We'll do all we can to help you meet your commitments to stay on the program, however, if you are removed you may face disconnection or further debt recovery action.
You may be eligible for the YES program if you:
Our team has worked with a range of people to help them get on top of energy costs and we know we can help you.
You can contact us at any time via the form at the bottom of this page.
You can call the YES team directly on 1300 102 010, the team is available to chat Monday - Friday, 8am-6pm.
You can email the YES team at YES@auroraenergy.com.au
Aurora offers a range of support options to help you get on top of your bills. As well as YES, Aurora can help you with;
There are many not-for-profit organisations who can help you with financial counselling and welfare support.
Need to chat to our friendly YES team? Fill out the below form and we'll get back to you within 3 business days.